The business requirements for the dunning process are often complex and must adhere to strict legal standards. Therefore, processes need to be precisely defined to meet all these requirements.

Our objective is to simplify these process definitions while providing maximum flexibility and value. To achieve this we have developed the Workflow Builder, an intuitive user interface for process definitions inside of the collect.AI management portal. It comes together with a new approach called Workflows, which extends the feature set and replaces the existing Scenarios functionality.

Compared to scenarios, workflows offer a more efficient, flexible, and safer way to manage process structure and content with better process overview, enabling easier modifications and coordinated change deployments with version publishing.

This post outlines the main technical differences between workflows and scenarios as well as the necessary steps to adapt your integration with the workflow-related changes in the collect.AI system.

Your collect.AI Technical Project Manager will contact you to define the migration scope, align timeline, and assist with the migration.

In the world of digital communication, understanding why an email or SMS fails to reach its intended recipient is crucial. The bounce reason, indicating the cause behind the non-delivery, serves as a diagnostic tool, unravelling potential issues such as invalid addresses, server problems, or content-related concerns. By delving into these bounce reasons, you can enhance your delivery rates, maintain a healthy email sender reputation, and ensure that your messages reach the right inbox, fostering effective communication.

Our latest feature development addresses these concerns:

Whenever an email, SMS bounces, i.e. a message could not be successfully delivered to your customers mailbox, mobile devices, we provide you with the reason for this. The failures could be occuring:

• on the recipients side; from the corresponding email or mobile provider.
• during the message preparation; in our own system.

In either case, we enrich the MESSAGE_NOT_DELIVERED with error codes to help you understand what went wrong.

Do your customers need to sign paper and send it back via snail mail to agree on an installment plan with you? Are installment plans still handled manually by your customer support? Would you like to digitalize this customer journey for a much better customer experience?

The collectAI platform has been extended with a digital installment plan feature. Your customers can agree, entirely digitally, to an installment plan on the landing page. You keep full control over the communication and customer relationship with our whitelabel solution. Your customers can choose the best fitting installment plan option and a suiting start date for the first payment. The possible installment plan options lie in acceptable limits defined by you.

SEPA Direct Debit is still one of the most used and liked payment methods in Germany by customers. A grand benefit is that customers only need to enter their name and IBAN and confirm the SEPA mandate. That’s it. You take care of debiting the money directly from the customers bank account to your own bank account. This can be a convenient way to pay for customers and a successful end of a payment story.

We are happy to announce our new item payments extension for the claims API. This feature enables partial payments of claims while improving the overall claim and payment related API experience. There are a couple of things to look at and I would like to walk you through the changes in more detail.